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Within the US/Canada, call us toll-free at 1-888-U-GO-CIAN (846-2426), then press option #1.

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Create a ticket with our 24/7 Helpdesk

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FAQ / Knowledge Base

FAQs and Knowledge Base

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Network Status

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Direct Email to Department

Direct Email to Department

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Premium Phone Support

Premium Phone Support

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Live Online Chat

Live Online Chat

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Award-Winning Customer Service

Award-Winning Customer Service

We understand the need for quality and responsive support. That's why we've taken the time to focus on end-user support options, ranging from email, knowledge base, live chat and more, monitored 24 hours a day even on weekends. Our guaranteed 6-12 hours-or-less reply time ensures that you will never be left without a timely and professional answer no matter how big or small the issue. Additionally, our numerous self-help options give you the tools you need to solve common problems or questions quickly and painlessly.